Fill Every Seat, Answer Every Parent — Without Drowning in WhatsApp
From enrolment enquiries to fee reminders and term updates, PingHere handles the flood of messages so your teachers can focus on teaching.
What education struggle with on WhatsApp
Enrolment Season Chaos
Term start means hundreds of parent messages arriving at once — class times, fees, available seats. One person can't keep up, and slow replies mean lost students.
Fee Reminders Nobody Wants to Chase
Sending payment reminders manually on WhatsApp is awkward, time-consuming, and easy to forget — especially across 100+ students.
After-Hours Parent Queries
Parents message late at night about schedules, teacher details, and exam dates. There's no one to reply, and by morning they've already messaged another class.
How it works for education
One Number for All Enquiries
Parents message your institute's single WhatsApp number. PingHere's AI instantly replies with class details, available slots, fee structure, and timing — even at 11 PM, in Sinhala, English, or Singlish.
Smart Enrolment Triage
When a parent wants to register, the AI collects the student's name, grade, and subject, then routes the conversation to the right coordinator. No more juggling ten separate threads across three phones.
Automated Fee and Schedule Broadcasts
Schedule fee reminders, term-start notices, and holiday updates as broadcasts. PingHere sends them at the right time to the right parents — and logs who opened and replied.
Escalate the Ones That Need a Human
If a parent has a complaint or a complex question the AI can't resolve, the chat escalates to a staff member with full conversation history already visible. No repeating, no confusion.
What matters most for education
AI That Speaks Sinhala and Singlish
Parents message the way they talk — mix of Sinhala, English, and romanised Sinhala. PingHere understands all of it and replies naturally, so no parent feels ignored or confused.
Broadcast Fee Reminders in Seconds
Send payment reminders, exam timetables, and class-change notices to your entire parent list in one go — no copy-paste, no missed contacts.
Shared Inbox for Your Whole Team
Admin, coordinators, and teachers see every conversation in one place. Assign threads, add notes, and never wonder who's handling which parent.
Conversation Insights at Term End
See which questions come up most, which classes have the highest enquiry volume, and how fast your team responds — so you can plan staffing for next term.
A real conversation, handled
PingHere reads how your customers actually type — Sinhala, Tamil, English and Singlish — and replies in the same natural style, day or night.
Example conversation handled by PingHere AI. Customer: Hello, Grade 6 science class eka koheda? Tuesday evening tiyanava kiyala aaranchchi. PingHere AI: Ayubowan! 😊 Ow, Grade 6 Science batch eka tiyenava — Tuesday 5:30 PM - 7:00 PM. Seats 3k tiyenava ekata. Daruwa ge nama kiyanna puluwanda?. Customer: Dineth Perera. Monthly fee kiyada?. PingHere AI: Dineth ge details note karalaa thibba. Monthly fee Rs 2,500 — first month advance. Enrolment confirm karanna Mr. Thilina (0771-XXXXXX) la call ekakata connect karanna puluwanda? Otherwise mata confirm karanna kiyanna, mama arrange karannm.. Customer: Okay confirm karanna. Payment cash da online da?. PingHere AI: Cash or bank transfer deka thamai. Account details mama message karannam. Mr. Thilina Monday enavanam enrolment form online fill karaganna link ekak vattannam. Dineth la first class Tuesday! 🎉
Common questions
Can PingHere handle enquiries in both Sinhala and English?
Yes. The AI understands Sinhala, English, Tamil, and the Singlish/romanised Sinhala mix that most Sri Lankan parents use. It replies in the same language the parent messages in.
We have multiple branches with different class schedules. Will this get confusing?
No. You can set up separate inboxes or tags for each branch. Parents are routed to the right coordinator automatically, and every team member sees only what's relevant to them.
Our institute is small — just 2 staff. Is PingHere too much for us?
It's built for exactly that. The AI handles the repetitive volume (fees, schedules, availability) so 2 people can manage what used to need 5. Setup takes less than a day.