Close Every DM. Ship Every Order.
Buyers message you on Facebook, Instagram, and TikTok before they buy. PingHere answers instantly, checks stock, and confirms orders — even at midnight.
What online shops struggle with on WhatsApp
DMs pile up, orders slip away
Hundreds of messages across Facebook, Instagram, and TikTok. One person replying. Buyers who don't get an answer in 10 minutes just go elsewhere.
Order status questions eat your day
"Parcel koheda?" "Cash on delivery okda?" The same five questions, fifty times a day — none of them need a human, but all of them drain your time.
After-hours enquiries convert cold
Sri Lankan shoppers browse and DM late at night. If your reply arrives the next morning, the sale is already gone to whoever replied first.
How it works for online shops
Connect your shop numbers
Link every WhatsApp number you use for orders — whether it's one line or ten. All DMs land in one shared inbox that your whole team can see.
AI handles the repeat questions instantly
Sizes, stock, COD availability, delivery areas, prices — the AI answers in Sinhala, Singlish, or English the moment the message arrives, 24/7. No typing, no waiting.
Order status pulled from WooCommerce
Customer asks "mata order eka koheda?" — PingHere looks up their order live from your WooCommerce store and replies with tracking details, automatically.
Real enquiries reach a human fast
When a buyer is ready to confirm a custom order or has a real issue, the AI hands off to your team with the full conversation history already there. No repeating themselves.
What matters most for online shops
WooCommerce order lookup
Customers get live order status right inside WhatsApp — no logging into a website, no calling. Your team stops answering the same question all day.
Sinhala + Singlish AI replies
Your buyers write how they actually talk — "ekak ganna ona", "deliver karanawada merage?". PingHere understands it and replies naturally, not like a robot.
One inbox, every channel
Facebook, Instagram, TikTok, WhatsApp — all in one place. Assign conversations, add notes, and close orders without switching between five apps.
Escalation that never misses a buyer
If a hot enquiry goes unanswered too long, PingHere pings your team by push notification — then WhatsApp. No sale falls through a gap.
A real conversation, handled
PingHere reads how your customers actually type — Sinhala, Tamil, English and Singlish — and replies in the same natural style, day or night.
Example conversation handled by PingHere AI. Customer: Hiii, black ekath tiyanavada 2XL size eke? 🖤. PingHere AI: හායි! Black 2XL දැනට stock එකේ තියෙනවා 😊 Cash on delivery okda, otherwise bank transfer karannam kiyala dannawa. Confirm karannavada?. Customer: COD okk. Colombo 6 deliver karanawada?. PingHere AI: Colombo 6 deliver karanawa — delivery 1-2 days. Name, address and contact number dunnoth order place karannam 🚚. Customer: Ayesha, 42/3 Galle Rd, Colombo 6. 077xxxxxxx. PingHere AI: Done! Order confirm karalas thibba Ayesha 🎉 Reference number WC-10482. Tracking update WhatsApp ekentama labbena. Thanks for shopping with us!
Common questions
We sell on Facebook and Instagram, not just WhatsApp. Does this help us?
PingHere manages your WhatsApp conversations — where most Sri Lankan buyers move once they're serious. It keeps that channel fast and organised so your social traffic converts instead of going cold.
We use WooCommerce but our catalogue changes daily. Will the AI know?
Yes. The WooCommerce integration pulls live order data on demand, so order status is always current. For stock levels, you can set the AI to escalate rather than guess when stock is uncertain.
Our shop is just two of us. Is PingHere too big for a small team?
It's built for exactly that. Two people handling the volume of ten is the whole point — the AI handles routine enquiries, you step in only when a real decision is needed.