Turn Every Product Question Into a Sale — Before They Walk Into a Competitor
Furniture, electronics, fashion — your buyers decide over chat. PingHere makes sure every WhatsApp enquiry gets a fast, knowledgeable reply, even after closing time.
What retail struggle with on WhatsApp
Enquiries Left on Read
Customers ask about stock, price, or delivery at 9 PM. Nobody replies until morning — and by then they've already ordered from someone else.
One Number, Dozens of Chats
Your sales team juggles messages across personal phones. No one knows who replied what, negotiations get lost, and nothing is tracked.
The Same Questions, Over and Over
"Do you have this in white?" "What's the delivery charge to Gampaha?" "Cash on delivery available?" Your staff types the same answers fifty times a day.
How it works for retail
One Inbox for All Your WhatsApp Numbers
Connect your showroom numbers — main line, Colombo branch, Kandy outlet — into a single shared inbox. Every chat lands in one place, assigned to the right salesperson automatically.
AI Handles the Repeat Questions Instantly
Stock availability, delivery areas, payment options, warranty details — the AI answers immediately in Sinhala, English, or Singlish, 24/7. Your staff steps in only for negotiation or closing.
Price Negotiation and High-Intent Leads Go to a Human
When a customer starts bargaining or asks to visit the showroom, PingHere flags it and hands off to a real salesperson — with the full chat history right there, so they never ask the customer to repeat themselves.
Track Every Conversation from Enquiry to Sale
See which products get the most enquiries, how fast your team replies, and which chats converted. Know your bestsellers before your sales report does.
What matters most for retail
After-Hours AI That Knows Your Catalogue
Feed in your product list, branch stock, and delivery zones. The AI quotes accurately and never promises what you can not deliver.
Branch-Level Routing
Customer in Negombo? Their chat goes to your Negombo team automatically — not to a Colombo salesperson who has to forward it manually.
Sentiment Signals on High-Value Chats
PingHere detects when a buyer is frustrated or losing interest. Managers get a nudge before the deal goes cold.
WooCommerce Order Lookup Inside the Chat
For online orders — check delivery status, confirm payment, or update the customer without switching screens.
A real conversation, handled
PingHere reads how your customers actually type — Sinhala, Tamil, English and Singlish — and replies in the same natural style, day or night.
Example conversation handled by PingHere AI. Customer: Ayubowan, mata LG 55 inch 4K TV ekak ganna ona. Stock tiyenavaada?. PingHere AI: ආයුබෝවන්! 😊 ඔව්, LG 55" UR78 Series (4K, Smart TV) දැනට Colombo showroom එකේ stock තිබෙනවා. Price Rs. 189,900 — and we have 0% installment plans through Commercial Bank and People's Bank. Delivery + wall-mount installation also available islandwide. Meka gena details ona?. Customer: Price discount diyath gannakota? Kandy branch ekath thiyanavada?. PingHere AI: Kandy showroom also has 2 units in stock! Discount gena our sales team ekata directly talk karanna puluwan — I'm connecting you now so they can give you the best offer. 🙌. Customer: Ok thanks. Cash payment karanavada discount ewit?. PingHere AI: Cash payment niyamai — our team can discuss that directly with you. Mona welawata showroom visit karana eka convenient? Kandy team will have the set ready for a demo. 👍
Common questions
Can the AI actually handle price negotiation?
It handles the early questions — stock, specs, delivery, payment options. When a customer starts bargaining or signals they are ready to buy, it hands off to your salesperson with the full context. Your team closes; the AI qualifies.
We have three branches with different stock. Can PingHere handle that?
Yes. You can connect separate numbers for each branch, or use one shared number with routing rules. The AI can also be trained on per-branch stock and pricing so it never quotes the wrong figure.
What if a customer writes in Sinhala unicode or Singlish?
PingHere's AI understands all three — Sinhala script, romanised Singlish, and English — and replies in whichever the customer uses. No awkward bot language; it matches the tone of the conversation.