Fill every room. Miss no booking. Sleep easy.
International guests don't wait — they move on. PingHere answers booking enquiries, confirms availability, and handles airport pickup requests around the clock, in English, Sinhala, or Tamil.
What tourism struggle with on WhatsApp
Late-night enquiries go cold
A guest in Germany messages at 2 AM Sri Lanka time asking about room rates. By morning they've booked somewhere else.
Language gaps lose guests
Local guests write in Sinhala. Foreign guests write in English. Switching between both manually slows everything down and leads to misunderstandings.
Booking chaos across numbers
Enquiries land on the owner's personal number, the front desk number, and WhatsApp Business — all separate, all untracked. Requests get missed or double-booked.
How it works for tourism
Guest messages on WhatsApp
Whether it's a Colombo family asking about a weekend package or a tourist in London enquiring about rates and availability — PingHere's AI picks up instantly, any time of day.
AI replies in their language
English, Sinhala, Tamil, Singlish — PingHere reads the guest's message and responds naturally in the same language. No awkward auto-translations. No missed context.
Confirms availability and collects details
Dates, number of guests, room type, airport pickup time — the AI gathers everything needed to confirm or quote. Your team wakes up to complete, actionable enquiries.
Hands off to your team when it matters
Special requests, complaints, or guests who need a human touch get escalated to the right person with full context already in the thread. No starting from scratch.
What matters most for tourism
24/7 availability, zero missed enquiries
Time zones stop being a problem. Every booking enquiry gets a real, helpful reply the moment it arrives — even when your team is off shift or asleep.
Multilingual from day one
Handles English, Sinhala, Tamil, and Singlish in the same inbox. Switch mid-conversation without breaking a beat. Your guests feel understood, whatever language they write in.
One inbox for all your numbers
Front desk, owner's phone, and multiple properties — all WhatsApp conversations land in one shared inbox. Your team sees everything; nothing falls through the gap.
Sentiment alerts for unhappy guests
PingHere flags frustrated or unhappy guests automatically. Your team can step in fast, before a bad experience turns into a bad review.
A real conversation, handled
PingHere reads how your customers actually type — Sinhala, Tamil, English and Singlish — and replies in the same natural style, day or night.
Example conversation handled by PingHere AI. Customer: Hi, do you have rooms available for August 10-13? Two adults. What's the rate?. PingHere AI: Hello! Yes, we have availability for August 10–13 (3 nights) for 2 adults. Our Deluxe Double is Rs 18,500/night and the Garden Suite is Rs 24,000/night — both include breakfast. Shall I hold a room for you? 😊. Customer: Garden suite sounds good. Airport pickup available? We land Colombo at 6pm on the 10th.. PingHere AI: Definitely! Airport pickup from BIA is available — Rs 4,500 one way. I'll note your arrival at 6 PM on August 10. Can I get your name and flight number to confirm the booking?. Customer: Nimal Perera, flight UL 504. Thanks machan, meka confirm karana. PingHere AI: Done, Nimal! Garden Suite for Aug 10–13, airport pickup confirmed for UL 504 arriving 6 PM. Our team will send the booking confirmation and payment details shortly. Bohoma isthuti! 🙏
Common questions
Can PingHere handle availability and pricing automatically?
Yes. You set up your room types, rates, and availability windows. The AI quotes accurately and flags requests that fall outside what's configured — your team handles exceptions, AI handles the volume.
What if a guest writes partly in Sinhala and partly in English?
That's exactly how Sri Lankan guests write, and PingHere handles it naturally. The AI reads code-switched messages and replies in whatever mix feels natural for that conversation.
We have two properties with separate WhatsApp numbers. Can we manage both in one place?
Yes — connect multiple WhatsApp numbers under one PingHere account. All conversations flow into one shared team inbox. Assign enquiries by property, shift, or agent.